Frequently Asked Questions
Everything you need to know about your journey to better sleep.
How long is the sleep trial for a Puffy Mattress?
Every Puffy Mattress comes with a 101-night sleep trial, allowing you to test the comfort and support in your own home before making a final commitment.
What kind of base or frame can I use with my mattress?
Puffy mattresses are designed to work on any flat, sturdy surface, including box springs, slatted frames, platform beds, and even adjustable bases.
How does the lifetime warranty work?
Our lifetime warranty covers any manufacturing defects in materials and workmanship for as long as you own the mattress, ensuring your investment is protected forever.
How is the mattress shipped and how long does it take?
Your mattress is compressed and rolled into a compact box. Shipping is free within the contiguous USA, and orders typically arrive within 2 to 5 business days.
Is the Puffy Mattress cover washable?
Yes, our mattresses feature a Grip-Tight Zip-N-Wash cover that is easily removable and machine-washable to keep your sleeping environment fresh and hygienic.
Are Puffy mattresses hypoallergenic?
Yes, we use specialized foams that are CertiPUR-US® certified and designed to be resistant to common allergens like dust mites and pet dander.